F.A.Q.

To order your staircase, its accessories or a product of our range of banisters and balustrades, you can address directly to one of our Resellers.

To get a quotation for a staircase, there is nothing simpler: simply contact the reseller of your choice.

You can find all of our documentation below the page: Catalogues

We have a range of custom staircases that is currently only available in Belgium.

You can find the information about it by clicking Here.

Know that all the models presented on our site are stairs in kit. They can be adapted in different ways: cutting the first step, setting the structure for the stairs with a metal part, bulnose step for staircase.

Adaptations depend on each model and the dimensions you have in your home.

To know how to take measurements and check whether the staircase you have chosen can fit your dimensions, here is the Document Who can help you.

You can also present yourself with this completed document of your size in one of our Resellers To check whether the model of your choice can be adapted to suit your needs.

The dimensions you need are as follows:

• Height Floor/floor
• Height Floor/ceiling
• The available space, that is, the space available on the ground for your staircase
• The length and width of the available hopper, that is, the dimensions of the hole in your ceiling.

To know how to take these dimensions and check if the staircase you have chosen can fit your dimensions, here is the Document Who can help you.

You can also present yourself with this completed document of your size in one of our Resellers to check whether the model of your choice can be adapted to suit your needs.

All of course depends on the stair model and the options you will choose.

In general, a staircase in kit is about 30% cheaper than a custom stair. To know the prices of the models that interest you, do not hesitate to contact Your nearest Dealer.

Many of our retailers have models of exhibition of our staircases. Quickly contact your Nearest reseller To find out what models he is exposing.

Some of our stairs are delivered "factory finished", other models are delivered "raw", which means they have to be treated.

Wood is a living matter that responds to different temperatures, humidity,... It is therefore very important to treat your new staircase before you install it.

The installation of a staircase must be carried out in rooms heated between 10 and 20°c, with a relative humidity of air between 45 and 65%, which generally corresponds to the temperature and moisture content of an interior of a dwelling. If you purchased the staircase and do not intend to place it immediately, we recommend storing it in a place that has the same conditions as above.

Avoid storing your staircase in a humid and/or unheated attic, cellar or warehouse.

You can find the installation instructions of our different models in the description of these on our site. The stairs are sorted by range and model.

If you do not find the instructions you need, please do not hesitate to Contact us via our form.

To get a quotation for a balustrade, there is nothing simpler: simply contact the reseller of your choice.

With our concept of banisters and balustrades in kit, it is quite possible to put a banister on an existing staircase. You will find all the details on this range under the page: Banisters and Balustrades.

For your convenience, we have developed a program to allow you to configure your aluminum balustrade in profiles Square and Rondo. See you under the page: Configurators.

Are you a DIY store? A trade in wood and/or building materials? Would you like to distribute our products? Contact us.