Join the
SOGEM Team
On this page, you’ll find job openings, both in our warehouse and in our
office in Fleurus, Belgium.
If no current vacancies match your profile, you are always welcome to send us a spontaneous application.
SALES ADMINISTRATIVE ASSISTANT (ADV)
Bilingual (NL/FR)
SOGEM - 6220 Fleurus, Belgium
To support and grow our presence in the Benelux and across Europe, we are looking for a dynamic and fully bilingual SALES ADMINISTRATIVE ASSISTANT (ADV) (NL/FR). Proficiency in English or other official languages of the regions where we operate is a plus.
In this role, you will act as a regular interface with our clients to ensure their satisfaction. You will be responsible for order processing, administrative client management, and delivery coordination. You will join the company’s internal sales team, and your mission will also include supporting and assisting our sales representatives in the field.
Are you truly customer-oriented? Do you enjoy being at the heart of commercial and administrative operations? Then this position is made for you!
Job Description:
- Order management: Entering data via ERP, tracking and processing customer orders through to delivery
- Customer relations: Through various channels: phone, emails, or EDI-type digital tools
- Product availability checks
- Responding to customer inquiries (product information, delivery timelines, invoicing)
- Logistics coordination: Collaboration with internal teams (logistics, production) to meet delivery deadlines
- Administrative follow-up: Updating customer databases and monitoring dashboards
Your Profile:
- Fully bilingual NL/FR
- Strong customer orientation, responsiveness, and ability to manage priorities
- Proficiency with office tools (Excel, ERP, etc.)
- Willingness to work in a SME while evolving in an international context
- Organized, structured, and detail-oriented
- Knowledge of English, Spanish, Italian, or Portuguese is a strong asset
AFTER-SALES SERVICE MANAGER (SAV)
SOGEM - 6220 Fleurus, Belgium
Experiencing strong growth in the Benelux and across Europe, we are a dynamic and innovative company committed to customer satisfaction and loyalty.
To strengthen our after-sales team in its daily operations, we are looking for a motivated, detail-oriented, and solution-driven AFTER-SALES SERVICE MANAGER (SAV).
As a true pillar of customer satisfaction, you will play a key role in monitoring and optimizing our after-sales service. Your main mission? Ensuring a smooth, efficient, and positive customer experience.
Job Description:
- Handle product claims and returns quickly and efficiently
- Provide technical support in collaboration with our technical manager
- Analyze recurring issues to suggest continuous improvement solutions
- Optimize after-sales processes to enhance service quality
- Monitor and analyze service performance through regular reporting
- Ensure clear and transparent communication, both with customers and internal teams
- Manage warranties, returns, and repairs proactively
Your Profile:
- Fluent in Dutch and French (mandatory) – knowledge of English, Spanish, Italian, or Portuguese is a plus
- Reactive, organized, and solution-oriented, you handle priorities calmly
- Excellent communication skills, you enjoy customer contact and can build trust
- Analytical and structured, you know how to leverage data to improve our services
- Comfortable with office tools (Excel, ERP, etc.)
- You enjoy working in an SME environment while evolving in an international context
ASSISTANT(E) COMMERCIAL(E) - ADV
Bilingue (NL/FR)
SOGEM - 6220 Fleurus, Belgium
Pour soutenir et développer notre croissance dans le Benelux et en Europe, nous recherchons un(e) ASSISTANT(E) COMMERCIAL(E) - ADV dynamique et parfaitement bilingue (NL/FR). La maîtrise de l'anglais ou d'autres langues officielles des territoires sur lesquels nous sommes implantés constitue également un avantage.
Dans cette fonction, vous assurez l’interface régulière avec nos clients afin de garantir leur satisfaction. Pour cela, vous aurez notamment la responsabilité de la prise de commande, la gestion administrative des clients, l’organisation de la livraison. Vous serez intégré(e) dans le service commercial interne de l’entreprise. Votre mission sera également de soutenir et assister notre équipe de commerciaux présente sur le terrain.
Vous êtes résolument orienté(e) clients ? Vous aimez être au cœur de la gestion commerciale et administrative de l’entreprise ? Ce poste est fait pour vous !
Description du poste :
- Administration des commandes : Saisie via un ERP, suivi et traitement des commandes clients jusqu’à leur livraison
- Gestion de la relation clients à travers différents canaux : téléphone, mails, ou outils informatiques de type EDI
- Vérification de la disponibilité des produits
- Répondre aux demandes clients (informations produits, délais de livraison, facturation)
- Coordination logistique : Collaboration avec les équipes internes (logistique, production) pour assurer le respect des délais
- Suivi administratif : Mise à jour des bases de données clients et suivi des tableaux de bord
Votre profil :
- Parfaitement bilingue NL/FR
- Résolument orienté(e) clients, réactif(ve) et capable de gérer les priorités
- Maîtrise des outils bureautiques (Excel, ERP…)
- Vous souhaitez travailler dans une PME tout en évoluant dans un contexte international
- Vous êtes organisé(e), structuré(e) et rigoureux(se)
- La connaissance de l’anglais, de l’espagnol, de l’italien ou du portugais est un véritable atout
Uopfordret ansøgning
Frøstrup, Danmark hos DOLLE A/S
Send en uopfordret ansøgning til vores danske fabrik i Frøstrup, Thy, både til
produktionen med dag- og aftenhold samt til kontoret.
Submit Your Application
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