Accessibility Statement

SOGEM Group is committed to ensuring digital accessibility for all users, including people with disabilities. We are actively working to improve the user experience for everyone and to comply with the European Accessibility Act (EAA), which comes into force on June 28, 2025.

Please note that SOGEM.com is not a web shop and does not include a checkout function. To purchase our products, please visit one of our country-specific web shops.

Compliance Status

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We are currently reviewing and updating all parts of our digital platforms to ensure they meet these standards.

Measures to Support Accessibility

To help ensure accessibility, SOGEM has implemented the following measures:

· Enabling keyboard navigation and screen reader compatibility across our web shops.

· Ensuring sufficient colour contrast and a clear visual structure.

· Providing alternative text for all product images and subtitles for video content.

· Publishing this accessibility statement as part of our legal compliance.

Known Accessibility Issues

We acknowledge that some areas of our websites may not yet fully meet accessibility standards. We are currently working to address the following:

· Missing subtitles on older video content

· Incomplete alt text on some legacy product images

· Ongoing accessibility audit and testing on specific regional sites

Feedback and Contact

If you encounter any accessibility barriers while using our website, or have suggestions for improvement, please contact us:

Email: info@sogem-sa.com Phone: +32 71 25 39 60 Subject: Accessibility Feedback

We aim to respond within 5 business days.

Enforcement Procedure

If you are not satisfied with our response, you may contact the relevant enforcement body in your country. For users within the EU, complaints can be submitted to your national accessibility authority.